as99 Frequently Asked Questions

Creating an as99 account takes under three minutes. Visit as99.im, click the registration link, and fill in your username, password, email address, and mobile number. You will then need to verify your mobile number via a one-time code sent by SMS. Once verified, your account is active and you can make your first deposit to start playing.

as99 requires a government-issued photo ID for identity verification. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit a selfie holding your ID and a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of submission.

The minimum age to register and play on as99 is 21 years old. This applies to all players across Bangladesh without exception. as99 enforces strict age verification during the KYC process, and any account found to belong to a person under 21 will be closed immediately and any balance refunded.

To reset your as99 password, click the 'Forgot Password' link on the login page and enter the email address or mobile number associated with your account. You will receive a password reset link or one-time code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact support at [email protected].

No — each player is permitted only one as99 account. Creating duplicate accounts is a violation of as99's Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances. If you have accidentally created two accounts, contact support at [email protected] immediately to resolve the situation.

To close your as99 account permanently, send a written request to [email protected] with the subject line 'Account Closure Request' from the email address registered to your account. Any remaining balance will be refunded to your verified payment method before closure. If you are closing your account because of gambling-related concerns, as99 also offers self-exclusion as an alternative — please contact support to discuss both options.

To deposit via bKash on as99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit and follow the on-screen instructions to complete the transaction using your bKash mobile number and PIN. bKash deposits on as99 are processed instantly in most cases, so funds appear in your account within a few seconds.

bKash deposits on as99 are typically instant, credited to your account within seconds of completing the transaction. In rare cases during peak periods, processing can take up to 10 minutes. If your deposit has not appeared after 30 minutes, contact as99 support via live chat or email at [email protected] with your bKash transaction ID for a quick resolution.

The minimum deposit amount on as99 is ৳200 for most payment methods including bKash, Nagad, and Rocket. For bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum may be higher — typically ৳500. There is no maximum deposit limit set by as99 itself, though your payment provider may apply its own transaction limits.

To withdraw to Nagad from as99, go to the Withdrawal section in your account, select Nagad, enter your registered Nagad mobile number, and specify the amount. Your account must be fully verified before any withdrawal can be processed. Nagad withdrawals on as99 are typically processed within 1–4 hours during business hours, though some requests may take up to 24 hours.

The minimum withdrawal amount on as99 is ৳500 for mobile wallet methods such as bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals to accounts at BRAC Bank, Islami Bank, Sonali Bank, or Dutch-Bangla Bank, the minimum is ৳1,000. Withdrawal requests below these thresholds will not be processed, so ensure your available balance meets the minimum before submitting a request.

as99 does not charge any platform-side fees for deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction fees. as99 recommends checking your provider's fee schedule before initiating large transactions. Bonus-related wagering requirements do not constitute fees but should be reviewed in the Promotions terms.

Yes — as99 offers a full suite of betting markets for Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, number of sixes, and in-play live betting. BPL is one of the most popular cricket competitions on as99 among Bangladeshi players. Markets typically open a few days before each match and update in real time once the game is live.

as99 offers a wide range of casino games across multiple categories: live dealer games including roulette, baccarat, blackjack, and game shows powered by Evolution Gaming and Ezugi; video slots from providers such as Pragmatic Play, NetEnt, and Microgaming; crash games; and speciality titles. New games are added regularly, and the full catalogue is accessible on both desktop and mobile.

as99 exclusively partners with certified game studios whose titles use audited random number generators (RNGs) to determine outcomes. Providers such as Pragmatic Play, Evolution Gaming, and NetEnt are certified by independent testing laboratories. as99 also uses SSL encryption across the entire platform to protect player data. Return-to-player (RTP) percentages for all slot games are published within the game information panel.

Yes — the as99 platform is fully optimised for mobile browsers on both Android and iOS devices. All games, including live casino tables and cricket betting markets, are accessible via a mobile browser without the need to download a separate app. The mobile interface adapts automatically to your screen size, offering the same full game catalogue and account management tools available on desktop.

RTP percentages on as99 slots vary by game and provider, but most titles in the catalogue range from 94% to 97%. High-RTP slots from Pragmatic Play and NetEnt regularly feature RTPs above 96%. The RTP for any specific game is displayed in the game's information or paytable section before you start playing, allowing you to make an informed decision about which slots to play.

as99 offers a welcome bonus to new players on their first deposit. Bonus details including the percentage match, maximum bonus amount in BDT, and any applicable wagering requirements are published on the Promotions page of the platform. Bonuses are only available to verified players aged 21 and above. Always read the full bonus terms before claiming any offer to understand wagering conditions and eligible games.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawing. Specific wagering requirements for each as99 promotion are listed in the individual offer terms.

Bonus expiry periods on as99 vary by promotion — most bonuses must be claimed within 7 days of being credited and the wagering requirements completed within 30 days. If the wagering requirement is not met within the stated period, the bonus and any associated winnings are forfeited. The expiry timer and remaining wagering progress are visible in the My Bonuses section of your as99 account.

Yes — as99 operates a loyalty rewards programme that rewards regular players with points for every qualifying bet placed across sports, casino, and slots. Accumulated points can be exchanged for bonus funds or free spins. High-volume players may be invited to the as99 VIP programme, which offers dedicated account management, faster withdrawals, higher deposit limits, and exclusive promotional offers.

as99 operates as a safe and reliable online betting and casino platform. The site uses 256-bit SSL encryption to protect all player data and financial transactions. All games are sourced from certified providers with independently audited RNGs. as99 also applies strict KYC verification procedures to prevent fraud and underage gambling. Player funds are held separately from operational funds to ensure account balance security.

as99 provides a full suite of responsible gaming tools accessible from your Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, apply session time limits, activate a temporary time-out (24 hours to 6 weeks), or request a self-exclusion of 6 months to permanent. Limits take effect immediately. To request self-exclusion, you can also email [email protected] with the subject 'Self-Exclusion Request'.

If you feel that gambling on as99 is no longer recreational and is causing financial or emotional stress, act immediately — use the self-exclusion tool in your account settings or contact support at [email protected] to have your account suspended. as99's player safety team is available 24/7 via live chat and email. We also strongly encourage seeking guidance from a qualified mental health professional or a local counselling service in your area.

as99 customer support is available 24 hours a day, 7 days a week. You can reach the team via the live chat widget on the as99 platform for immediate assistance, or by sending an email to [email protected]. Support is available in English and response times via live chat are typically under two minutes. For responsible gaming requests, account closures, or urgent payment issues, email is recommended with a clear subject line describing your issue.