as99 Terms & Conditions

By accessing, browsing, registering on, or otherwise using the as99 platform available at as99.im (the "Platform"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions (the "Terms"), our Privacy Policy, and any additional rules, guidelines, or policies incorporated by reference herein.

If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform. Your continued use of as99 following the publication of any revised Terms constitutes binding acceptance of those revisions.

Access to and use of the as99 Platform is restricted to individuals who satisfy all of the following criteria:

• You are at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You are accessing the Platform from a jurisdiction in which online betting and gaming activities are not prohibited by applicable law.
• You are acting on your own behalf as a private individual and not as an agent, representative, or nominee of any third party.
• You have not previously been excluded, banned, or self-excluded from as99 or any affiliated platform.
• You are not a current employee, contractor, director, officer, or close family member of any such person employed by as99 or its service providers.

as99 reserves the right to request documentary proof of age, identity, and residence at any time. Failure to provide satisfactory verification documents within the timeframe specified by our support team may result in account suspension and withholding of withdrawals pending resolution.

3.1 Single Account Policy

Each individual player is permitted to register and maintain exactly one account on the as99 Platform. The registration of multiple accounts by the same individual, whether under the same or different personal details, is strictly prohibited. Where duplicate accounts are identified, as99 will merge, restrict, or permanently close the duplicate accounts and may void any winnings generated through them.

3.2 Accuracy of Registration Information

You are required to provide accurate, complete, and current information at the time of registration and to update your account details promptly if any information changes. as99 will not be liable for any loss or inconvenience arising from inaccurate registration information provided by you. Deliberate provision of false information constitutes a material breach of these Terms.

3.3 Account Security

You are solely responsible for the security of your account credentials, including your username and password. You must not share your login details with any third party. as99 recommends using a strong, unique password and enabling any available two-factor authentication features. Any activity conducted through your account while logged in will be treated as your own, regardless of whether it was authorised by you.

3.4 Know Your Customer (KYC) Verification

as99 operates a mandatory Know Your Customer process in accordance with responsible gaming and anti-money laundering obligations. You may be required to submit one or more of the following documents before your first withdrawal is processed:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of payment method ownership (screenshot or statement from your bKash, Nagad, Rocket, or Upay account)

All KYC documents are handled in strict accordance with the as99 Privacy Policy and are used solely for the purposes of identity verification and regulatory compliance.

4.1 Currency

All financial transactions on the as99 Platform are conducted exclusively in Bangladeshi Taka (৳BDT). as99 does not accept or process deposits in foreign currencies. Any currency conversion that may occur outside the Platform — for example, at the level of your bank or mobile financial service provider — is outside as99's control and any associated fees are your responsibility.

4.2 Accepted Payment Methods

as99 currently supports the following deposit and withdrawal channels for Bangladesh players:

• bKash (mobile financial service)
• Nagad (mobile financial service)
• Rocket / Dutch-Bangla Bank Mobile Banking
• Upay (mobile financial service)
• City Bank, BRAC Bank, Islami Bank, Sonali Bank direct bank transfer
• Visa and Mastercard (where supported by your issuing bank)

The availability of specific payment methods may change without prior notice. as99 reserves the right to add, modify, or remove supported payment channels at any time.

4.3 Deposit Processing

Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your as99 wallet within minutes of confirmation from the payment provider. as99 does not impose a processing fee on deposits, though your mobile financial service provider may apply their own transaction charges. Always verify the current deposit limits displayed on the cashier page before initiating a transaction.

4.4 Withdrawal Processing

Withdrawal requests are subject to successful completion of KYC verification and any applicable wagering requirements. as99 aims to process approved withdrawal requests promptly, with mobile wallet withdrawals (bKash, Nagad, Rocket) typically completed within one to three business days. Bank transfer withdrawals may take longer depending on the receiving institution's processing times. as99 reserves the right to request additional verification before approving any withdrawal request.

4.5 Withdrawal to Original Payment Method

For fraud prevention purposes, withdrawals will ordinarily be returned to the same payment method used to make the corresponding deposit. Where this is not technically possible, as99 may request additional documentation before processing a withdrawal to an alternative method.

5.1 Acceptance of Bets

as99 reserves the right to accept, decline, or limit any bet or wager at its sole discretion and without providing a reason. A bet is not confirmed until you receive an explicit confirmation reference from the Platform. Where a bet is placed on an event that has already commenced or concluded — due to technical error, display delay, or any other cause — as99 reserves the right to void that bet and return the stake to your account.

5.2 Errors and Obvious Mistakes

In the event that a bet is accepted at odds or terms that are clearly erroneous, misquoted, or the result of a technical malfunction, as99 reserves the right to void such bets and return the staked amount to the player's account. "Clearly erroneous" means odds or terms that a reasonable player would recognise as materially inconsistent with the fair market value of the event in question.

5.3 Game Rules

Each game category available on the as99 Platform — including cricket betting, live casino (Baccarat, Blackjack, Roulette, Andar Bahar, Teen Patti), slots, and other offerings — is governed by its own specific game rules as provided by the relevant game studio or data supplier (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). In the event of a conflict between these Terms and a specific game's rules, the specific game rules shall prevail with respect to the conduct of that game.

5.4 Disconnection and Technical Failures

as99 cannot be held responsible for losses incurred as a result of disconnection from the Platform, internet outages, device failures, or other technical issues beyond the Platform's control. In cases where a game round was interrupted before completion due to a server-side failure on the as99 Platform, as99 will endeavour to reconstruct the outcome from server logs and settle the round accordingly. Where reconstruction is not possible, the stake will be refunded.

as99 offers a range of promotional incentives to eligible players, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to events such as the BPL cricket season, T20 World Cup, Eid, and Pohela Boishakh. All promotions are subject to the following general conditions, as well as any specific terms communicated at the time of the offer:

• Bonuses are available to players who have completed account registration and, where required, KYC verification.
• All bonuses are subject to a wagering requirement (also referred to as a playthrough requirement). The applicable wagering multiplier for each promotion will be stated clearly in the promotion's terms at the time of the offer.
• Bonus funds and any winnings generated from bonus funds may not be withdrawn until the applicable wagering requirement has been met in full.
• as99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any modification will not adversely affect the terms of a promotion already claimed and actively being wagered through by a player.
• Bonus abuse — including but not limited to creating multiple accounts to claim the same offer, exploiting software errors, or coordinating with other players to meet wagering requirements at reduced risk — will result in forfeiture of the bonus and associated winnings, and may result in permanent account suspension.
• Only one welcome bonus may be claimed per player, per household, per device, and per payment method.

as99 is firmly committed to promoting responsible gaming practices among all players on the Platform. We believe that gambling should be an entertaining activity conducted within personal financial limits, and we actively support players who wish to manage their gaming behaviour.

The following responsible gaming tools are available to all registered as99 players and can be activated by contacting our support team at [email protected] or via the 24/7 live chat:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your as99 account.
• Loss Limits: Cap the total amount you can lose over a defined time period.
• Session Time Reminders: Receive notifications after a set duration of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the as99 Platform. Self-exclusion requests will be processed within 24 hours of receipt and cannot be reversed for a minimum period of six months.

If you are concerned that your gambling is becoming a problem, we strongly encourage you to make use of these tools and to seek support. as99 is for adults aged 21 and above who gamble for entertainment within their means.

For further information, please visit the Responsible Gaming page on this website.

The following activities are strictly prohibited on the as99 Platform. Engaging in any prohibited conduct will result in account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the Platform to launder money or conduct any activity that violates anti-money laundering regulations.
• Employing any form of automated software, bot, script, or artificial intelligence to place bets or interact with the Platform in a manner not intended for human players.
• Exploiting bugs, software errors, or loopholes in the Platform to gain an unfair advantage; any winnings obtained through exploitation will be voided.
• Engaging in collusion, match-fixing, or any coordinated scheme intended to manipulate game outcomes or exploit promotional structures.
• Attempting to reverse-engineer, decompile, or copy any part of the as99 Platform, its software, games, or intellectual property.
• Using the Platform in any manner that could damage, disable, overburden, or impair its infrastructure or interfere with other players' use of the service.
• Attempting to access the Platform from a jurisdiction where online gambling is prohibited.

All content on the as99 Platform, including but not limited to the as99 brand name and logo, website design, graphics, text, software, game interfaces, promotional materials, and any other original works displayed on the Platform, are the intellectual property of as99 or its licensed content providers and are protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes in accordance with these Terms. No part of the Platform may be reproduced, copied, distributed, sold, resold, sublicensed, modified, or otherwise exploited for commercial purposes without the prior written consent of as99.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the exclusive intellectual property of those respective studios and is subject to their own licensing terms.

To the fullest extent permitted by applicable law, as99 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from your own decisions or wagers placed on the Platform.
• Any interruption, suspension, or termination of the Platform or any of its services.
• Technical failures, server downtime, or network outages beyond as99's reasonable control.
• Unauthorised access to your account where such access resulted from your failure to maintain credential security.
• Errors or inaccuracies in third-party data feeds used for sports betting markets.
• Changes to applicable laws or regulations that affect your ability to use the Platform.

Nothing in these Terms shall limit as99's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

as99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy.

as99 uses industry-standard 256-bit SSL encryption to protect data transmitted between your device and the Platform's servers. Personal data is used solely for the purposes of account administration, KYC verification, payment processing, customer support, and the delivery of promotional communications where you have consented to receive them.

as99 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data may be shared with KYC verification service providers, payment processors, and regulatory or law enforcement bodies where required by applicable law.

For full details on how your data is collected, stored, and used, please refer to the Privacy Policy page on this website.

as99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, as99 will notify registered players via a notice displayed on the Platform or by email to the address registered on your account. The revised Terms will take effect from the date stated in the notification.

Your continued use of the as99 Platform after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you must cease using the Platform and may request account closure by contacting our support team.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Previous versions of the Terms are archived and available upon request.

13.1 Termination by You

You may request the closure of your as99 account at any time by contacting the support team via live chat or at [email protected]. Account closure requests will be processed within five business days. Any verified balance remaining in your account at the time of closure will be returned to your registered payment method, subject to completion of any applicable KYC requirements and provided no withdrawal restrictions are in place.

13.2 Termination by as99

as99 reserves the right to restrict, suspend, or permanently terminate your account at any time and without prior notice if:

• You are found to be in breach of any provision of these Terms & Conditions.
• as99 has reasonable grounds to suspect fraudulent, abusive, or unlawful conduct.
• You fail to complete KYC verification within the required timeframe.
• as99 is required to do so to comply with applicable law or a regulatory direction.
• Continuing to offer the service to you would expose as99 to legal, regulatory, or reputational risk.

Where an account is terminated by as99 for breach of these Terms, any bonus funds and associated winnings may be forfeited. Genuine deposits unaffected by the breach will ordinarily be returned to the original payment method following investigation.

These Terms & Conditions shall be interpreted and governed in accordance with applicable law. as99 operates as a safe and reliable platform; it does not make representations regarding the legality of online gambling in any particular jurisdiction and accepts no responsibility for your compliance with the laws of your country or region of residence.

In the event of a dispute arising from your use of the Platform or these Terms, we encourage you to contact the as99 support team in the first instance. Our team will endeavour to resolve any complaint fairly and promptly. Dispute submissions should be directed to [email protected] with full details of the matter in question.

as99 will use reasonable efforts to respond to all formal complaints within five business days of receipt. Where a dispute cannot be resolved informally through direct communication with the support team, both parties agree to pursue resolution through good-faith negotiation before initiating any formal proceedings.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the as99 Platform, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat widget on the as99 Platform
• Support Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week

For responsible gaming concerns, self-exclusion requests, or account restriction queries, please contact support directly and specify the nature of your request so that the appropriate team member can assist you promptly.