Responsible Gaming at as99
at as99, we believe that betting and gaming should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to stay in control at all times.
Six Pillars of Responsible Play
Every feature, policy, and support channel on the as99 platform is built around the safety and wellbeing of our players across Bangladesh.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your as99 account to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be increased after a mandatory 72-hour cooling period.
Session Time Limits
Define a maximum session duration for your gaming activity. Once your limit is reached, as99 will automatically end your session and display a reminder to take a break, helping you stay mindful of how long you have been playing.
Time-Out Periods
Request a temporary time-out ranging from 24 hours to 6 weeks. During a time-out, you will not be able to log in or place bets on as99. This is a short-term cool-down tool designed for players who feel they need a brief pause.
Self-Exclusion
Choose to self-exclude from as99 for a defined period of 6 months, 1 year, 2 years, or 5 years, or permanently. Self-exclusion blocks all access to your account and suspends all marketing communications for the full duration of the exclusion period.
Loss Limits
Cap the maximum amount you can lose over a set daily, weekly, or monthly period. Once your loss limit is reached, further betting or gaming activity is suspended until the limit period resets, preventing unplanned financial losses.
Reality Checks
Enable on-screen reality check notifications that remind you how long you have been playing and how much you have wagered. These periodic prompts help you make an informed, conscious decision about whether to continue or step away.
How to Use as99 Responsible Gaming Tools
All responsible gaming controls are accessible directly from your as99 account settings. Here is how each key tool works in practice.
Setting a Deposit Limit
Log in to your as99 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Bangladeshi Taka (৳). Your limit applies to all deposit methods including bKash, Nagad, Rocket, and Upay. Reducing a limit is instant; increasing requires a 72-hour review period to protect you from impulsive decisions.
Instant to reduceActivating a Time-Out
A time-out is a short-term break from the as99 platform. Select a duration between 24 hours and 6 weeks from your Responsible Gaming settings panel, or contact our 24/7 support team directly at [email protected]. Once activated, your account is locked for the selected period and all promotional emails are paused. Time-outs cannot be reversed early.
Cannot be reversed earlyRequesting Self-Exclusion
Self-exclusion is the most comprehensive account restriction available on as99. Choose from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Contact support at [email protected] with the subject line "Self-Exclusion Request" and your preferred duration. Your account will be closed within 24 hours, your balance refunded, and all marketing suspended for the full duration.
Permanent option availableApplying a Loss Limit
Loss limits cap your net losses over a defined period. For example, you might set a weekly loss limit of ৳5,000. Once your losses reach that amount, all betting and gaming on as99 is paused until the period resets. This is one of the most effective tools for staying within a budget you have set for yourself in advance.
Available weekly & monthlyEnabling Reality Checks
Reality checks are on-screen notifications that appear at intervals you choose — for example, every 30 minutes or every hour. Each notification shows your current session duration and net wagering activity. When a reality check appears, you can choose to continue your session or log out. This tool is especially useful for cricket betting and live casino sessions that can run for extended periods.
Custom intervals24/7 Support Access
If you are unable to access your Responsible Gaming settings or would prefer to speak to a real person, as99's support team is available 24 hours a day, 7 days a week via live chat on the platform and by email at [email protected]. All responsible gaming requests are treated with strict confidentiality and are handled as a priority by our player safety team.
Available 24/7 BSTThe as99 Approach to Safe Play
Responsible gaming at as99 is not a compliance checkbox — it is a core part of how we operate. These guiding principles shape every decision we make about player safety, product design, and support provision across Bangladesh.
Entertainment, Not an Income Source
as99 promotes gambling as a recreational activity with a defined entertainment budget — not a method to generate income or recover financial losses. Our communications, game descriptions, and bonus terms are all framed accordingly.
Transparency in Odds and Outcomes
as99 publishes clear return-to-player (RTP) information for all slot games and explains the nature of odds in sports betting. Players have the right to understand the mathematical edge of every game they play before placing a bet.
No Pressure Marketing
as99 does not send bonus offers, re-activation promotions, or deposit incentives to players who have set responsible gaming limits or who have requested a time-out or self-exclusion. We will never pressure a player to override a limit they have set for their own protection.
Proactive Player Monitoring
as99's player safety team monitors account activity for patterns that may indicate problem gambling — such as rapidly escalating deposit frequency, extended session durations, or repeated failed withdrawal requests. Where concern is identified, our team will reach out proactively to offer support.
Self-Assessment: Is Gambling Still Fun For You?
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of as99's responsible gaming tools or to speak to a support specialist. There is no shame in asking for help — taking action early is a sign of strength.
Do you find yourself gambling with money that was set aside for essential expenses like rent, food, or utility bills?
Do you chase losses by placing larger bets in an attempt to recover money you have already lost?
Have you felt irritable, anxious, or restless when you are not able to gamble or when you try to cut back?
Have you hidden your gambling activity from family members, friends, or colleagues in Dhaka or elsewhere?
Do you continue to gamble even after telling yourself or others that you intend to stop or reduce your activity?
Has gambling caused you to miss work, family events, or important responsibilities — for example, during BPL season or major cricket tournaments?
Have you borrowed money, sold possessions, or used credit to fund your gambling activity?
Do you feel that you need to gamble with increasingly larger amounts to get the same sense of excitement?
If you answered yes to two or more of these questions, we strongly encourage you to use as99's responsible gaming tools — such as a deposit limit, time-out, or self-exclusion — or to contact our support team directly at [email protected]. You can also reach out to independent support organisations for confidential, non-judgmental guidance. Recognising a problem early is the most important step.
Recognising Problem Gambling
Problem gambling can develop gradually. Being aware of the common warning signs helps you — or someone you care about — take action before the situation becomes serious.
Financial Strain
Regularly spending more than you can afford on gambling, struggling to pay bills, or going into debt to fund betting activity are serious warning signs that demand immediate attention.
Hiding Gambling Behaviour
Feeling the need to conceal how much time or money you spend gambling from people close to you is a strong indicator that your relationship with gambling has become unhealthy.
Chasing Losses
Placing additional bets to try to recover losses — rather than accepting them as the cost of entertainment — is one of the most commonly reported characteristics of problem gambling.
Emotional Distress
Experiencing anxiety, depression, guilt, or mood swings that are directly connected to gambling wins or losses suggests that gambling has moved beyond entertainment and is affecting your mental health.
Social Withdrawal
Prioritising gambling over time with family, friends, or colleagues — or withdrawing from social activities in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — can signal that gambling has become compulsive.
Inability to Stop
Repeatedly trying and failing to reduce or stop gambling activity, even when you genuinely want to, is a key characteristic of gambling disorder and should be addressed with professional support.
Support Is Always Available
Whether you need to use an as99 account tool or you want to speak to someone confidentially, support is available around the clock. You are never alone.
as99 Live Chat
Our player safety team is available via live chat 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). All responsible gaming conversations are handled with complete confidentiality.
Email Support
Send a message to our dedicated support address with "Responsible Gaming" in the subject line. We will respond within 24 hours and can help you activate limits, time-outs, or self-exclusion immediately.
Account Self-Service
Log in to your as99 account at any time to access the full suite of responsible gaming controls directly from your Account Settings panel — no waiting, no approval required for restrictions.
Independent Helplines
If you feel you need independent, confidential counselling beyond what as99 can provide, we encourage you to seek guidance from a qualified mental health professional or a gambling support helpline in your area.
Play Smart. Stay in Control. Enjoy as99.
Responsible gaming is the foundation of everything we do at as99. Set your limits, know your boundaries, and enjoy cricket betting, live casino, and slots as the entertainment they are meant to be.